In today's hospitality industry, profitability is directly tied to customer satisfaction. Happy customers tend to be loyal, give repeat business and bring in more referral business. Research has proven that Restaurants lose business and competitive advantage, due to unsatisfied customers. The social networks have given more power to consumers to share and broadcast their bad experiences to thousands.
The solution to this is a good customer feedback system, which can help continuously measure customer satisfaction and identify deficiencies and areas of improvement.
Designed specifically for the hospitality industry, DineDesk Feedback system works with the touch pads and as a web application, allowing guests to give feedbacks at the venue itself or later via email.
